Help

One address. Email [email protected] for anything. We reply within two working days.

If you are school staff and cannot sign in. Schools join by invitation. If you have never had an account, ask the person at your school who runs your Common Skills membership to invite you. If you had one and cannot get in, use “Forgotten your password?” on the sign-in page.

If you are a provider and cannot sign in. Providers register themselves. If you have registered but not confirmed your email, check your inbox for the confirmation link. If the link has expired or says it was already used, you may already have an account. Go to Sign in and use the password you chose. Forgotten it? Use “Forgotten your password?” on the sign-in page. Still stuck? Email us.

If a listing looks wrong. Tell us which provider and what is wrong, and we will check it.

If you need your data. You can ask to see, correct or delete your personal information at any time. Write to us and say what you need.

Everyone signs in with two-factor authentication. If you have lost the device with your authenticator app on it, write to us — do not create a second account.